Shipping, Returns & Cancellations
Shipping Policy
1. WorkStore standard delivery time will be shared with you after the order placement. WorkStore shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that WorkStore shall not be held responsible for any delay in shipment due to circumstances beyond the control of WorkStore and. Customer will be solely responsible to provide correct and proper delivery information including
addresses.
2. In case a Customer places an order of multiple Products in one transaction, WorkStore would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues.
3. WorkStore reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.
4. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, WorkStore retain the right to accept or reject such order, at its sole discretion.
5. WorkStore will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. WorkStore will refund the charged amount on the Order after deducting the shipping charges as per WorkStore policy.
6. Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.
7. WorkStore shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. WorkStore may
not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, WorkStore reserve the right,
at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, WorkStore will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.
Returns and cancellation
Returns, Refund & Cancellation Policy
1. Orders once placed cannot be cancelled.
2. Returns or Exchange are allowed only for:
• Delivered product is damaged or defective
• Wrong product delivered
• Delivered products have size issues (ONLY for apparels)
• Delivered products have Logo printing/ embroidering/ engraving/ miss print issues
3. If User finds the Product delivered is damaged and/or defective and/or is expired, then User must inform
Workstore within 5 days of the delivery date by calling the Customer Care Centre on [1800-210-7000] or by sending an email at Support@workstore.in
4. Delivery Lead Time will be as mentioned below in Service Level agreement section including production & Transit time. Tier level segregation of delivery location is as per courier partner or logistics Pin Code terms.
o Tier 1 - 3 to 5 days
o Tier 2 – 5 to 7 days
o Tier 3 – 7 to 12 days
o Tier 4 – 12 to 18 days
5. Customer Support:
o A dedicated Key Account Manager will be assigned for agreement and Help Desk access will be available for facilitating the Project.
o Helpdesk will include Email Support@workstore.in, Chat and Toll Free Number 18002107000.
o Helpdesk Support will be provided on weekdays Monday to Friday between 9:30 AM-6:00 PM.
6. Issue Resolution:
o TAT for responding to issue: 1 working day
o TAT for resolution: maximum of 3 Days (Please note: This TAT depends on response time from the user)
o The Customer/Receiver shall ensure that they do not accept the delivery of any product where original packaging is damaged or tampered in any manner
7. OEM products: For products covered under OEM warranty, repair or replacement of the item during the warranty period shall be as per OEM warranty policy. User shall register the complaint at the place provided in Warranty terms for necessary actions. WorkStore shall facilitate and assist in cases which are not closed satisfactorily by OEM within timeline provided in Warranty policy terms.
8. Repair or replacement in case of any defective/damaged delivery, shall happen only at the shipping address provided at the time of purchase. Repair or replacement of such items will be honoured only in cases of no alteration or modification in the originally purchased product. If such product is not repairable, then the refund/replacement will be processed to the same shipping address provided at the time of purchase.
9. Physical damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item,
whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any environmental condition.
10. In case of approved Return or Replacement of any Product, WorkStore will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of
Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the WorkStore.
11. WorkStore will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by
banking channels to process such refund.
12. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective
manufacturer’s warranty terms
13. In case any free item is found defective then WorkStore Ltd. shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with WorkStore Ltd. for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.
1. WorkStore standard delivery time will be shared with you after the order placement. WorkStore shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that WorkStore shall not be held responsible for any delay in shipment due to circumstances beyond the control of WorkStore and. Customer will be solely responsible to provide correct and proper delivery information including
addresses.
2. In case a Customer places an order of multiple Products in one transaction, WorkStore would endeavour to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues.
3. WorkStore reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.
4. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, WorkStore retain the right to accept or reject such order, at its sole discretion.
5. WorkStore will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. WorkStore will refund the charged amount on the Order after deducting the shipping charges as per WorkStore policy.
6. Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.
7. WorkStore shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. WorkStore may
not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, WorkStore reserve the right,
at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, WorkStore will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.
Returns and cancellation
Returns, Refund & Cancellation Policy
1. Orders once placed cannot be cancelled.
2. Returns or Exchange are allowed only for:
• Delivered product is damaged or defective
• Wrong product delivered
• Delivered products have size issues (ONLY for apparels)
• Delivered products have Logo printing/ embroidering/ engraving/ miss print issues
3. If User finds the Product delivered is damaged and/or defective and/or is expired, then User must inform
Workstore within 5 days of the delivery date by calling the Customer Care Centre on [1800-210-7000] or by sending an email at Support@workstore.in
4. Delivery Lead Time will be as mentioned below in Service Level agreement section including production & Transit time. Tier level segregation of delivery location is as per courier partner or logistics Pin Code terms.
o Tier 1 - 3 to 5 days
o Tier 2 – 5 to 7 days
o Tier 3 – 7 to 12 days
o Tier 4 – 12 to 18 days
5. Customer Support:
o A dedicated Key Account Manager will be assigned for agreement and Help Desk access will be available for facilitating the Project.
o Helpdesk will include Email Support@workstore.in, Chat and Toll Free Number 18002107000.
o Helpdesk Support will be provided on weekdays Monday to Friday between 9:30 AM-6:00 PM.
6. Issue Resolution:
o TAT for responding to issue: 1 working day
o TAT for resolution: maximum of 3 Days (Please note: This TAT depends on response time from the user)
o The Customer/Receiver shall ensure that they do not accept the delivery of any product where original packaging is damaged or tampered in any manner
7. OEM products: For products covered under OEM warranty, repair or replacement of the item during the warranty period shall be as per OEM warranty policy. User shall register the complaint at the place provided in Warranty terms for necessary actions. WorkStore shall facilitate and assist in cases which are not closed satisfactorily by OEM within timeline provided in Warranty policy terms.
8. Repair or replacement in case of any defective/damaged delivery, shall happen only at the shipping address provided at the time of purchase. Repair or replacement of such items will be honoured only in cases of no alteration or modification in the originally purchased product. If such product is not repairable, then the refund/replacement will be processed to the same shipping address provided at the time of purchase.
9. Physical damage is not cover under warranty, Once Technician Report confirms that the damage is due to Physical & not manufacturing/Transit Damages. **Physical Damage means any tangible damage to Item,
whether caused by accident, natural occurrence, or any other reason, including damage caused by earth movement or slippage, fire, flood, earthquake, riot, vandalism or any environmental condition.
10. In case of approved Return or Replacement of any Product, WorkStore will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of
Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the WorkStore.
11. WorkStore will make reasonable endeavour that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by
banking channels to process such refund.
12. In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective
manufacturer’s warranty terms
13. In case any free item is found defective then WorkStore Ltd. shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with WorkStore Ltd. for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.